Terms & Conditions

Website Usage

All transactions made on the NPWPARTS.COM website are fulfilled through NATIONWIDE PARTS WAREHOUSE or one of our suppliers and include a shipping and handling fee.

Payment

Currently, we accept payment via PAYPAL Mastercard, Visa, American Express and Discover credit or debit cards. 

Credit/Debit Card Transactions

When an order is submitted, the credit/debit card is pre-authorized to verify its validity and obtain an authorization for the purchase amount. Cards are charged at the time the order is shipped. Order invoices and credit/debit card payments will show a charge from NATIONWIDE PARTS WAREHOUSE IN SHELBYVILLE, TN

Debit Card Transactions

Some debit card transactions will appear as if the card has been charged when we pre-authorize at order submission. This is because the issuing bank must guarantee the funds and thus removes them from the cardholder's account, so they can not be subsequently withdrawn. Some banks will then show a subsequent "actual charge" separate from the pre-authorization, making it appear as if there are two charges to the account until the bank returns the pre-authorization amount to the account. If it appears that your card has been charged twice, please wait a few business days for the bank to return the pre-authorization amount. If after a few days it still appears that you have been double charged, please contact your bank. We have no influence over how your bank handles debit transactions and the policies vary bank to bank.

Pricing

Prices on the NPWPARTS.COM website are in effect at the time of order placement and, excluding errors or omissions, will not change during order processing. All prices are subject to change without notice.

Sales Tax

TENNESSEE residents are subject to sales tax of 9.75%. If you are in TENNESSEE and tax exempt, please add a note with your order. We will require a "Tax Resale or Tax Exemption Certificate" on file to ship an order without sales tax.

Mistakes

Upon delivery of your package, please immediately check the contents for accuracy. If we made an mistake, we will correct it at no additional cost to you but we ask that you please Contact Us immediately to report the error.

Damage in Shipping

If you believe your parts were damaged or lost in shipment, please Contact Us immediately and we will communicate with the carrier on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. In the event that the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. NPW PARTS will re-enter a replacement order for you which will be charged to the carrier.

Defects in Manufacture

Parts: If you believe a part you received has a manufacturer defect, please CONTACT US  immediately. If we can verify a defect does exist we will replace the part at no additional cost to you. Note that neither NPWPARTS.com nor the manufacturer may be held responsible for a customer's misuse of merchandise.

Equipment: If you believe a unit you received has a manufacturer defect, please Contact Us immediately. We will help you locate a local dealer to whom you may take the unit for verification of the warranty issue. Note that neither NPWPARTS.com nor the manufacturer may be held responsible for a customer's misuse of merchandise.

Most orders ship from our inventory within one business day. We are constantly evaluating and expanding our inventory in order to increase the percentage of orders that ship within one day. Parts on customer orders that are not in our stock are ordered from our suppliers every weekday morning, holidays excepted. It usually takes 1-5 business days to get the parts into our stock, allowing us to fill and ship your order. Parts that are not in stock at our suppliers (the Original Equipment Manufacturer or their regional distributor) will take longer to obtain and these delays are not within NPWPARTS.COM control. 

All returned parts must be in new, un-used, un-installed, re-saleable condition, with their original packaging. You have 30 days from the date you receive your order to return the parts to us . Please note we cannot refund the shipping and handling charge.If the Item has been used or installed, No refunds will be made. Simply e-mail us at sales@npwparts.com and a representative will give you the necessary return goods authorization (RGA). They will also give you instructions regarding location to return the item. Items returned intact will encounter a minimum 25% restocking charge.  Special order items have a minimum 35% restock fee. Shipping charges for items shipped to you & for returning items will be your responsibility unless the reason for return was an error BY NPWParts . Refunds will be made once the returned item has been received and inspected. We will notify you via e-mail when the return and refund has been processed. Please allow 14 days from the date we receive the order for the processing of the credit back to your account. Actual shipping and handling charges (including Items Showing, Delivery Included or Free Delivery) will be deducted from the product credit unless the return is a result of an error by NPWPARTS.

To initiate a return, please request a Return Merchandise Authorization (RMA) through our Order Status page or by calling Customer Service. You are responsible for the return shipping costs and may select any shipping method you like. Once NPWPARTS.COM receives and approves your return, we will apply the appropriate refund to the credit card used to pay for the order. Please allow 10-15 business days for processing returns. In order to enable efficient and timely processing of returns, please ensure that the RMA number is clearly written on the outside of the package and please include a copy of your order invoice.

Shipping Changes

To change your shipping service level, please call NPWPARTS.COM Customer Service at 931-437-2312. Do not request a shipping service level change via our Contact Us email form, as it will not automatically stop your order from shipping at the current shipping service level. The shipping service level may be changed only prior to an order entering "picking" status, the point at which the order contents are physically picked in the warehouse.

Expedited Service

The shipping service level is your choice. Though we ship most orders within one business day, we do not guarantee all parts will be in stock for those who choose expedited shipping. Part availability is totally independent of the shipping service level choice. If all parts are in stock, expedited orders submitted before 3:00 p.m. Central Time on a weekday should ship that day, NPWPARTS.COM and carrier holidays excepted.

Partial Shipments

By default, NPWPARTS.COM holds orders until we can ship them complete. Customers may request a partial shipment of their order by entering a note when submitting the order, by sending us an email via our Contact Us form or by calling NPWPARTS.COM Customer Service at 931-437-2312. There is an additional Shipping and Handling fee per partial shipment. This fee is charged at the time of the partial shipment.

Drop Shipments

A Drop Shipment is any order that we can fulfill from our suppliers (the Original Equipment Manufacturer or their regional distributor) inventory, and ship directly to the customer. The Drop Shipment program is designed to reduce the transit time of an order by 1-3 business days in most cases. In the case of a Drop Shipment from one of our suppliers, NPWPARTS.COM may alter the carrier or service level to ensure the quickest delivery time of the order. Drop Shipments are not currently available by request, and are specifically designed to reduce transit time on parts that we do not currently have in stock.

Other

Due to shipping restrictions, all lead-acid batteries ship WITHOUT acid.

All orders choosing an "air" shipping service level will be reviewed for eligibility. By law, certain hazardous materials cannot be shipped by air. If we find your order contains a hazardous material and you chose an "air" shipping service level, we will contact you to discuss your options.

Warranty Disclaimer

NPWPARTS.COM disclaims all implied warranties of merchantability or fitness for a particular purpose.

Parts: NPWPARTS.COM shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. Goods to be returned for warranty consideration must have a Return Merchandise Authorization (RMA) Number, which can only be issued by  NPWPARTS.COM Please use the Order Status page to request an RMA number.

Equipment:  NPWPARTS.COM shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer.  NPWPARTS.COM will submit all warranty registration information to the individual manufacturer around the time of your purchase. As such, goods to be submitted for warranty consideration should be brought to a local authorized dealer of that equipment brand, NOT sent back to  NPWPARTS.COM. For help finding a local authorized dealer, visit the manufacturer's website or contact us by sending us an email via our Contact Us form or by calling  NPWPARTS.COM Customer Service at 931-437-2312.

OEM References

 NPWPARTS.COM sells Original Equipment Manufacturer (OEM) parts and in some cases third-party manufacturer "alternative" parts. References to OEMs, their trade names, or their part numbers is for identification purposes.  NPWPARTS.COM specifically notes when an aftermarket part is available as an OEM alternative and does not ship aftermarket parts as if they are OEM parts.  NPWPARTS.COM does source some OEM parts from multiple sources so the OEM reference may change at fulfillment. Two examples: 1) Sourcing engine parts directly from the engine manufacturer instead of buying them from the equipment OEM (e.g. buying Kawasaki engine parts from Kawasaki instead of from Husqvarna) and 2) Sourcing a part used for multiple brands from a single OEM source (e.g. Exmark parts purchased from Toro ... the parent company).

Web Content Correctness

The information provided on  NPWPARTS.COM is correct to the best of our knowledge. Part numbers, descriptions, pictures and diagrams are the property of the manufacturers and  NPWPARTS.COM can not guarantee their correctness. It is the user's responsibility to determine a part's correctness for a particular application.

Unless otherwise specified, parts indicated for the RIGHT or LEFT side of a machine are to be interpreted as if you are sitting in the driver's seat facing the front of the machine or standing behind the machine handle facing the front of the machine.