Shipping & Returns
Our Standard Service shipping is $9.95. Please note that holidays observed by NPWPARTS.com and/or the carrier are not considered business days for the purposes of estimating fulfillment or shipping transit times
Most orders ship from our inventory within 1-2 business days. We are constantly evaluating and expanding our inventory in order to increase the percentage of orders that ship within one day. To change your shipping service level, please call NPWPARTS.com Customer Service at 931-437-2312. Do not request a shipping service level change via our Contact Us email form, as it will not automatically stop your order from shipping at the current shipping service level. The shipping service level may be changed only prior to an order entering "picking" status, the point at which the order contents are physically picked in the warehouse.
All returned parts must be in new, un-used, un-installed, re-saleable condition, with their original packaging. You have 30 days from the date you receive your order to return the parts to us for a full refund of the price you paid for the part. Please note we cannot refund the shipping and handling charge.
To initiate a return, please request a Return Merchandise Authorization (RMA) through our Order Status page or by calling Customer Service. You are responsible for the return shipping costs and may select any shipping method you like. Once NPW receives and approves your return, we will apply the appropriate refund to the credit card used to pay for the order. Please allow 10-15 business days for processing returns. In order to enable efficient and timely processing of returns, please ensure that the RMA number is clearly written on the outside of the package and please include a copy of your order invoice.